Warranty
Our flagship product, the Delray™ Art Deco ceiling fan, is covered under a special limited warranty.
The full text of the Delray's limited warranty is located on pages 18-19 of the Delray™ owner's manual (click to download PDF).
The warranty length is:
- Fan Motor --- Lifetime
- Capacitor & Pull-Chain Switches --- 20 Years
- Workmanship (not otherwise specified) --- 10 Years
- Neon housing light (if equipped) --- 5 Years
- LED housing light (if equipped) --- 3 Years
- Finish (chrome and acrylic) --- 2 Years
This is an "executive summary". Conditions and exclusions apply. For more details, please refer to the full text of the warranty on pages 18 & 19 of the owner's manual.
All OTHER products sold by the Neon Fan Company, unless explicitly stated otherwise in the item's product description, are sold with a 2-year limited warranty under the following terms:
- The Neon Fan Company warrants that your product will be free from defects in materials or workmanship, under normal use, during the Warranty Period. No other warranties or guarantees are expressed or implied.
- The warranty is made to the original purchaser only, and is non-transferable.
- The repair or replacement of a product is your sole exclusive remedy. In no event shall the Neon Fan Company be liable for incidental or consequential damages.
- A replacement product assumes the remaining Warranty Period of the product it replaces.
- Warranty does not cover damage due to abuse, misuse, improper wiring, inadequate grounding, incorrect installation, post-manufacture modifications, incorrectly performed maintenance or repairs, over- or under-voltage, use with controls not approved by The Neon Fan Company, lightning strikes, power surges, use in an unconditioned space, use outdoors, failure of external equipment, or acts of God.
- To obtain warranty service, you must first contact The Neon Fan Company to determine the problem and the most appropriate solution for you.
If you have any questions about our warranties or products, please Contact Us.