Quality Control
At the Neon Fan Company, we consider YOUR experience using our products to be the most important factor in our success.
If you're disappointed, you won't buy from us again. You probably also won't recommend us to your friends.
We designed our flagship product, the Delray™ Art Deco ceiling fan, from the ground up with your enthusiastic approval in mind!
With our reputation staked on it, we took a different approach to ceiling fan design than a big-box buyer bargaining for the lowest-cost product.
BORN FOR AIRFLOW
The top priority was airflow. We're based in Florida, where we know summertime heat. When you need a fan around here, you need one that really moves air.
Unfortunately most ceiling fans today are more decorative than functional. They use low-cost, small motors to help cut production costs.
We designed the Delray™ with a big motor to move air like an industrial fan wearing a residential fan's clothing.
The blades on the Delray™ are pitched at an angle of 15 degrees - much steeper than the 10 to 13 degree pitch commonly found on mass-market fans. By taking a bigger "bite" out of the air, the Delray™ is able to push a greater volume of air with each turn of its blades.
Of course, this increased pitch means more work for the motor - too much work for the small motors found in home improvement store fans.
- The average inexpensive 52"-size fan has a 153mm-diameter motor.
- The average lighting showroom fan, in the same 52" size, will often have a 172mm-diameter motor.
- The Delray™ is a 50"-size fan and has a 188mm-diameter motor. Larger motor size means more power, more speed, and more airflow!
The blades of the Delray™ are much wider than most fans' blades. With a larger surface area, the Delray's blades are able to move more air.
With its powerful 188mm motor, steep 15-degree blade pitch, and large surface-area blades, the Delray™ is engineered to move "a Florida amount of air".
The Delray™ is the fan you want to have when your air conditioner breaks!
QUALITY BUILT IN
It's no secret that the Delray™ fan, without neon, is assembled in China before we add our neon to it here in the USA.
We wish it were an option for us to manufacture the Delray™ fan entirely in the USA. Unfortunately the last American ceiling fan manufacturing facility closed its doors circa 2008, when their motor supplier moved its production to Mexico. That supplier had been the final company making ceiling fan motors in America.
The overseas fan manufacturers will build exactly what you pay them to. Most of their customers are corporate buyers representing discount chains, who compete with each other on low prices. But the same Chinese fan OEMs can build you a much higher quality product if you're willing to pay for it.
The Neon Fan Company's priority is to build the best fan. We worked closely with our manufacturing partner to design a superior product, where cost was not the driving concern.
Some of the changes we made include:
- ±3% capacitor tolerance, instead of the ±5% or ±10% found on most fans.
- Metallized 3M film inside of capacitor, instead of paper. The film is more stable over time, allowing us to offer you a 20 year limited warranty on the Delray's custom-made capacitor.
- Tinned wire ends at all switches, for improved reliability and electrical safety.
- More quantity AND variety of wire nuts, to support installation in a wide array of buildings.
- Longer pull chains, for easy reach when your fan is mounted over furniture or on a high ceiling.
- Direction-reversing function is controlled by a pull-chain, instead of the slider-type switch found on most fans. This makes it easier to reverse a fan mounted on a high ceiling, or over a piece of furniture. It's also safer, keeping your hands away from the blades.
- Cast aluminum blade irons cost more than zinc, especially when chrome-plated, but they are more rigid in order to keep your fan aligned and wobble-free. They are also lighter weight, allowing your Delray™ fan to spin faster and move more air while using less power.
- Two downrods are included, so that customers who have tall ceilings can enjoy the increased airflow produced by a longer downrod.
- Lower canopy provided for improved aesthetics.
- Four speeds instead of the standard three, giving you a greater range of airflow options.
- The four speeds were specifically chosen to meet a variety of airflow needs:
- Speed #1 (Turbo) moves the largest volume of air. Designed to compete with the airflow of vintage American-made fans such as the Emerson Heat Fan and Hunter Original. Most people will find this is actually too much airflow for sustained use, but you'll love it when your air conditioner breaks. When we say "Engineered in Florida for hot climates", this is what we mean!
- Speed #2 (High) moves the same amount of air as a normal big-box store fan on its fastest speed. Great for when you want a lot of air movement, but not a whole jet engine's worth.
- Speed #3 (Medium) moves a comfortable amount of air for an evening watching TV in the living room, or cuddling in bed. It's enough air to feel, but not so much it's annoying.
- Speed #4 (Low) is a mesmerizing "old timey" speed, slow enough to watch the blades spin. Ideal for restaurants and retail locations where visual interest is desired without creating a draft. Also great for winter heat recirculation.
- Our remote control and wall control are special four-speed models. Both were custom manufactured with capacitor values identical to the Delray™ fan's pull-chain capacitor, so that you can enjoy the same four speeds regardless of whether your fan is operated by pull-chains, wireless remote, or wall control.
BEST NEON CEILING FAN
The Delray™ is the only neon ceiling fan currently in production anywhere in the world!
It's also the best neon ceiling fan ever made.
Compare the Delray™ to the Quorum Neon Prizzm:
- Delray™ motor is 188x20mm, versus Prizzm motor is 172x14mm.
- Delray™ blade pitch is 15 degrees, versus Prizzm pitch is 13 degrees.
- Delray™ motor is chrome electroplated, versus Prizzm motor is painted silver.
- Delray™ is 4 speeds, versus Prizzm is 3 speeds.
- Delray™ is light kit adaptable, versus Neon Prizzm is not.
- Delray™ is flush-mountable, versus Prizzm is not.
- Delray™ capacitor tolerance is ±3%, versus Prizzm is ±5%.
The Delray™ offers three choices of control system, at no cost to you: pull-chains, wireless remote control, or wired wall control. No other neon ceiling fan can make this claim.
"TRUST BUT VERIFY"
Your experience owning your Delray™ fan is the largest factor in our success.
If your fan arrives defective, you will have a bad day - and so will we.
The Neon Fan Company opens, inspects, and tests every one of our Delray™ ceiling fans at our USA-based quality control facilities.
We have had excellent results with the products that our manufacturing partner has produced for us. However we are realistic about the limitations of mass manufacturing, and we are cognizant of peoples' experiences that have lead to the common negative reputation of products that are made in China.
To ensure that you, our customer, get to enjoy the experience you pay us for, we inspect and verify all of our fans. This is a labor-intensive, time-consuming step that no other fan company takes. However the buck stops with us. The Delray™ is our product.
Most fan companies assume a small percentage of fans in each batch will be defective. They don't bother to test and find out which ones. They'll let you buy a defective fan, blame their OEM, and pay to send you a free warranty replacement.
At the Neon Fan Company, we do the extra work to make sure every fan is perfect before we ship it, so no one gets a defective fan. A free replacement doesn't make up for your disappointment, your cost of having your electrician come out a second time, or your wasted time.
Each Delray™ fan is unpacked and bench tested. We don't just test the first couple of units from a batch, or 10% of the units. We test every single fan, every time, no exceptions.
We verify that all the parts were included, and that nothing is scratched, cracked, dented, or broken.
We measure all four capacitor values, as well as the resistance of both motor windings, to ensure adherence to specified tolerances (±3% on capacitor, ±5% on windings).
We apply power and test your motor on all four speeds, in both directions, to make sure it's quiet and running smoothly.
The results of these and other checks are recorded on a handwritten quality control inspection certificate, a copy of which is included inside the box with your Delray™ fan.
